Privacy Policy

Information we may collect

When you use 7reels Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected will depend on the services you use, the choices you make and the checks that may be needed before an account can be opened or used.

Account and contact details

This may include your name, date of birth, residential details, email address, username, account preferences and other information you provide when registering or updating your account. We may also keep records of messages, requests and conversations you have with customer support so that we can respond appropriately and maintain an accurate service history.

Verification information

To help confirm your identity, age and eligibility to use the service, we may request verification information and documents. These may include identity documents, proof of address, information about the source of funds where appropriate, or other details needed for account, compliance and anti-fraud checks. Verification information should be provided only through the channels made available for that purpose.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment details may be processed by payment providers and, where appropriate, we may receive information needed to confirm a transaction without receiving or storing all of your payment credentials.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and dates and times of access. We may also collect information about how you interact with the website, including errors, security events and preferences.

Some of this information is collected through cookies and similar technologies. These technologies help the website operate, remember settings, understand general usage and support security. Further information is provided below.

How we use information

We use information for purposes connected with providing and managing the 7reels Casino service. We aim to collect and use information that is relevant to those purposes and to handle it in a reasonable and secure way.

• To create, maintain and administer your player account.
• To provide access to games, account features and other website functions.
• To process deposits, withdrawals and other account transactions.
• To confirm identity, age and account details where checks are required.
• To carry out anti-fraud, security, risk and responsible gambling checks.
• To investigate suspicious, unauthorised or unusual activity.
• To provide customer support and respond to questions, complaints and requests.
• To communicate about your account, transactions, security or important service changes.
• To understand website performance and improve usability, features and content.
• To send marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
• To meet legal, regulatory, tax, accounting, audit and record-keeping obligations that apply to the service.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from your account, transactions, device and website activity when this is reasonably necessary for these purposes. For example, information may be reviewed together to help detect account misuse, confirm a payment or investigate a security concern.

Sharing information

Information may be shared with service providers that help operate the website and support its functions. Depending on the service involved, these providers may assist with hosting, technology, payment processing, identity verification, fraud prevention, customer support, security, communications, analytics or professional services. They should only use information for authorised purposes and in line with their role.

Information may also be disclosed where this is necessary to comply with a legal obligation, respond to a valid request, protect the service or investigate suspected fraud, unlawful conduct or security incidents. We do not intend to disclose personal information for unrelated purposes without an appropriate basis or permission where permission is required.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or data elements stored on your device when you use a website. 7reels Casino may use essential cookies to support login, security, navigation and core website functions. Other cookies or similar technologies may help remember preferences, measure website use, understand performance or support relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notification before a cookie is stored. If you block essential cookies, some account or website functions may not work correctly. Changing browser settings does not necessarily remove information that has already been collected or stored in connection with your account.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and limits on access based on work responsibilities. No online service can guarantee that information will always be completely secure, so you should keep your login details confidential and contact support promptly if you suspect unauthorised access.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in a way that removes its connection with you.

Closing an account does not automatically mean that every record can be removed immediately. Information may need to remain available for legal, fraud prevention, transaction, audit or security reasons. Any information retained for these purposes will continue to be handled with appropriate care.

Your privacy rights and how to contact us

You may contact us about the personal information associated with your 7reels Casino account. To make a privacy or data request, email support@7reelscasino.click. Please use the subject line “Privacy request” where possible and explain what you are asking us to do. We may need to confirm your identity before providing information or making changes, particularly where a request concerns account security or sensitive records.

Requests you may make

• Access: ask for information about the personal data we hold about you and, where appropriate, request a copy or summary of it.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing reason for us to keep it. Deletion may not be possible where records must be retained for a period required by law or for another permitted purpose.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available. You may continue to receive necessary service messages about your account, transactions or security.
• Information about use: ask questions about how your information is collected, used, shared or retained.

We will consider each request and respond in accordance with applicable privacy requirements. The timing and outcome may depend on the nature of the request, the information involved and any legal or security obligations that apply. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Keeping your information accurate

You should keep your account information accurate and notify us if your details change. Some information may be updated through your account settings, while other changes may require a request to support or new verification documents. Do not send sensitive documents by ordinary email unless support has provided a secure method or instructions for doing so.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version published on the website will apply to information handled under the policy. We encourage you to review this page periodically, especially if you continue to use your account or the website.