Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making decisions that fit within your available time, budget and personal circumstances. It also means understanding that casino games are games of chance. Outcomes are determined by chance, and past results do not make a future result more likely. There is no guaranteed strategy for winning, and gambling should never be treated as a reliable source of income.

We encourage players to decide in advance how much time and money they are comfortable spending. A limit should be an amount you can afford to lose without affecting essential expenses, savings, debts, relationships or other responsibilities. If gambling stops feeling like entertainment, it is important to pause and consider whether further play is appropriate.

Players are responsible for complying with the laws that apply to them, including any minimum age requirements and restrictions on online gambling in their location. Do not gamble on behalf of another person, allow another person to use your account or attempt to avoid account controls. Keep your account details private and contact the site through the available account support channels if you have concerns.

• Gamble only with money set aside for entertainment.
• Never chase losses or increase your spending to recover money already lost.
• Do not gamble when you are upset, tired, intoxicated or under pressure.
• Take regular breaks and keep track of how much time you spend playing.
• Do not borrow money, use credit intended for essential needs or sell possessions to gamble.
• Remember that a win is not guaranteed, regardless of previous outcomes.

Set limits before you play

Planning your gambling before you start can make it easier to keep control. Consider setting a personal spending limit for a day, week or month, as well as a time limit for each session. Choose limits based on your own financial position rather than on the amount you hope to win. Once a limit has been reached, stop playing and do not immediately change it to continue.

Use available account tools

Depending on the account and services available, responsible gambling controls may include deposit limits, loss limits, wagering limits, session reminders, activity statements, temporary breaks or self-exclusion. These tools are designed to help you manage your play, but they work best when selected before gambling becomes difficult to control. Review the settings regularly and choose controls that reflect your circumstances.

1. Decide how much you can afford to spend without affecting rent, bills, food, savings or other essential costs.
2. Set a time limit and use reminders to check how long you have been playing.
3. Select the strongest available limit that suits your needs, particularly if you are already concerned about your gambling.
4. Avoid removing or increasing a limit during a period of strong emotion or after a loss.
5. Check your account activity so that deposits, withdrawals, wagers and playing time are not overlooked.
6. If you cannot stay within your chosen limits, stop gambling and request a break or self-exclusion.

Take a break or self-exclude

A temporary break can be useful when you want time away from gambling. Self-exclusion is a stronger measure that prevents or restricts access for a selected period or until a required review has taken place. If you ask to be self-excluded, do not open another account, use another person's account or seek alternative ways to continue gambling. You can use the responsible gambling or account support options available on the site to ask about a break, self-exclusion or account closure.

Recognising possible gambling harm

Gambling harm can develop gradually, and it may affect finances, mental health, physical health, work, study and relationships. Some people experience harm even when they do not gamble every day. The amount of time spent gambling is not the only measure; the effect gambling has on your life is also important.

Consider taking a break and seeking support if you recognise one or more of the following signs:

• You spend more money or time gambling than you planned.
• You chase losses or feel pressure to win back money quickly.
• You hide gambling activity, deposits, losses or account statements from people close to you.
• You borrow money, miss payments or use funds intended for essentials.
• You feel restless, irritable or anxious when you try to stop or reduce gambling.
• You think about gambling during work, study, family time or other important activities.
• You gamble to escape stress, loneliness, sadness, anger or other difficult feelings.
• You argue with family, friends or colleagues because of gambling.
• You have tried to cut back or stop but have not been able to do so.
• You feel guilt, shame, hopelessness or distress after gambling.

What to do if you are concerned

Stop playing rather than trying to solve the problem through another wager. Review your recent activity, remove easy access to gambling funds where possible and tell someone you trust what is happening. You can ask for a temporary break, self-exclusion or account closure through the available site support process. Consider speaking with a qualified gambling counsellor, health professional or financial counsellor. Support can help you understand what is happening and plan practical next steps without judgement.

Support, privacy and account safety

If gambling is affecting someone close to you, you can also seek advice for yourself. Family members and friends may experience stress, financial pressure or relationship difficulties, and they do not have to manage the situation alone. Set clear boundaries, avoid providing money for gambling and seek independent support where appropriate. Do not attempt to control another person's account by accessing it without permission.

When you request help with responsible gambling, information may be used to manage your account, apply requested restrictions, respond to your enquiry and meet applicable legal or operational obligations. Information should be handled in line with the site's Privacy Policy. Only provide account or personal information through the approved support and account channels, and never share your password or security codes with another person.

Financial and emotional wellbeing

Gambling should not take priority over housing, food, utilities, healthcare, education, debt repayments or other essential commitments. If gambling has created financial pressure, pause all gambling and consider speaking with a qualified financial counsellor. If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent help through appropriate local health or emergency services.

Responsible gambling is an ongoing choice. You can review your habits at any time, lower your limits, take a break or request self-exclusion before problems become more serious. If you are unsure whether gambling is suitable for you, the safest option is not to gamble and to seek independent advice.